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Residents Charter

We would like our residents:

  • To be encouraged and assisted in maintaining the highest quality of life, with respect for the residents’ individual needs and difficulties.
  • To be encouraged to maintain independence, choosing, whenever possible, their own level of freedom, habits and lifestyle.
  • To enjoy confidentiality and privacy to the maximum practical extent.
  • To be encouraged to fulfil their religious and spiritual needs.
  • To be encouraged to fulfil their human, emotional and social needs.
  • To be addressed as they wish.
  • To be safeguarded from discrimination of age, disability, sex, race, language or religion, to be enabled to handle their own medicines within the constraints of safety.
  • To be able to choose their own doctor.
  • To receive medical and nursing care in privacy from our District Nurses.
  • To bath, wash and use the toilet facilities in private, or with help if the resident wishes.
  • To be encouraged to use communal facilities to the greatest possible extent, with assistance if necessary.
  • To have care evaluated and discussed at regular intervals with the management of the Home, and to enjoy genuine and informed choices for their future care.
  • To receive personal information on their condition and prospects freely, and to know clearly who is the person ultimately responsible for their care.
  • To be cared for by appropriately trained and qualified staff.
  • To be able to receive visitors at any reasonable time.
  • To have the right to consult a solicitor or any other advisor privately, and be represented, when necessary, to put forward their own point of view.
  • To be provided with homely, safe, clean and comfortable accommodation of a high standard and to be encouraged to bring personal possessions into the Home.
  • To have access to a telephone with the opportunity for private conversations.
  • To be provided with good, appetising and nourishing food appropriate to their needs and wishes.
  • To be encouraged to continue old friendships and to form new ones.
  • To be encouraged to participate in recreational activities if they want them, and to be given the opportunity to develop new hobbies and pastimes.
  • To feel free to comment and complain and to be listened to. Prior to admission, a contract of residence, a brochure and a statement of terms and conditions will be received.We are registered with Data Protection and follow the Data Protection Act 1998. All residents have access at any time to all personal and medical records held by us. We are happy to advise any of our residents or family members how to access all advocacy services